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Frequently Asked Questions (FAQ's)

A modern approach with old fashioned values

About Hera Investors connects investors and business by using our algorithim to matching their financial demands on our platform and helping them strike deals. Prospective businesses and investors place Loan Requests and Loan Offers and indicate the loan parameters they prefer: interest rate, term, loan amount, etc. Interest rate is fixed at a level that should be attractive for risk-free lending to both investors and businesses. All loans are secured by crypto collateral and the value of pledged collateral is closely maintained to ensure full risk coverage at all times. Collateral remains property of the borrower and is promptly returned upon loan repayment. loans are secured by crypto collateral provided by borrowers. The crypto collateral value is monitored on an ongoing basis to make sure the loan amount is covered by crypto collateral at all times. Borrowers are requested to add crypto to their collateral if its value decreases.

Borrowers and investors set interest rates on their own when they make Loan Requests and Loan Offers. The interest rate is the cost to pay on a loan for the borrower.

Interest is calculated based on the formula: Daily Interest = (Loan Amount × Interest Rate) / 360, where 360 is used for the number of days in the year no matter what the actual number (365 or 366) is.

Loan-To-Value (LTV) ratio is a percentage calculation that helps measure the ratio of a loan to the value of pledged collateral. In order to calculate the initial LTV ratio, it is necessary to sum up the amount of a loan and interest, then divide into the amount of pledged collateral and finally multiply by 100.

Businesses are ready to apply for loans as soon as they have registered passed the KYC (Know Your Customer) stage on the platform and provided crypto collateral. Normally, this will require just a few clicks.

Collateral is an asset(s) that a borrower pledges as security for loan repayment to a lender. Collateral is needed to protect the lender from various financial risks including, but not limited to, borrower’s failure to repay the loan, market volatility or default, among other things.

User Account & Security

Online P2P lending secured by crypto collateral ensures that there are always funds available to repay the lender. provides a platform that enables secure P2P lending services that are most protected against malicious attacks. However, users should remember to make sure at all times that they remain on our platform, namely: 1) check that they have accessed our website that reads exactly; 2) check that they have received an email from our email address that reads exactly [email protected]. Please be cautious when clicking hyperlinks. Remember also that will never ask you to provide your passwords via email.

Unfortunately, blockchain-based crypto transactions cannot be canceled or altered due to the nature of their protocols. Please double check all details including addresses before making payments. keeps the investors' and the borrowers' data, as well as the data of any individuals or businesses visiting our website, confidential, secure and private. The platform may use the collected information to improve our product proposition or customer service, or provide information and updates to our customers regarding our services.

Verification Questions

Anti-Money Laundering (AML) and Know Your Customer (KYC) Policies are designated to prevent and mitigate possible risks of us being involved in any kind of illegal activity, namely: money laundering, terrorist financing, drug and human trafficking, proliferation of weapons of mass destruction, corruption and bribery and to take action in case of any form of suspicious activity of our customers. AML/KYC Policy covers the following matters: -Compliance Officer; -Risk Assessment; -Identify Verification procedures; -Monitoring Transactions.

The Compliance Officer is the person, duly authorized by us, whose duty is to ensure the effective implementation and enforcement of the AML/KYC Policy. It is the Compliance Officer's responsibility to supervise all aspects of our anti-money laundering and counter-terrorist financing.

Our identity verification procedure requires the customer during registration to provide us with such documents according to AML/KYC Policy: a) Identity Document; b) Proof of address; c) Business Information

Identity document is a valid, reliable and independent source document with the following information: full name, date of birth, customer's photo, identity document serial number and issue date. The customer is free to provide one of the following types of documents: National ID card (both sides) or national passport; International passport; Driver license (both sides). Please note that we accept documents as proof of your identity only if all the information in it is provided with Latin transliteration.

Yes, customer's identification information will be collected, stored and protected strictly in accordance with our Privacy Policy and related regulations.

Collateral Questions

Collateral is provided to assure the lender that loans get repaid under any circumstances. This has its benefits for the borrower, too. If, for any reason, the borrower lacks funds to repay the loan, they may simply wait until their collateral is transferred, and their loan repaid.

The borrower still owns pledged crypto collateral. However, you can withdraw crypto collateral only after it is released upon the loan repayment.

Crypto collateral is deposited to a wallet address provided by us for your account during your deposit.

At, all cryptocurrency wallets support multi-signature functionality for ultra-safe and secure cold storage of pledged crypto collateral.

Pledged collateral will be transferred in full amount to the borrower's account, of which both the borrower will be notified.

No, You cannot. You will have to sort the collateral before your loan can be approved for withdrawal
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